Max: Hello, hello, is this call-in tech support?
    馬克斯：你好，你好，請問這里是技術部嗎?
    Grace: Yes, my name is Grace and this is the help desk. How can I help you today?
    格里斯：是，我是格里斯。這里是咨詢臺。 有什么需要幫助的嗎?
    Max: I’m having a problem with my machine and I don’t know what to do.
    馬克斯：我的機器出了點問題，我不知道該怎么辦。
    Grace: Have you tried reading our online troubleshooting guide or asking your question on the support forum?
    格里斯：你有沒有看我們的在線故障查找指南，或者在問支持論壇上詢問。
    Max: The what?
    馬克斯：什么?
    Grace: Never mind. Can you describe the problem you’re having?
    格里斯：沒關系。你能說說出了什么問題了嗎?
    Max: It doesn’t work.
    馬克斯：不管事了。
    Grace: I understand that. What exactly is the malfunction?
    格里斯：我明白。具體是哪里不管事了?
    Max: It’s not working.
    馬克斯：不工作了。
    Grace: For me to diagnose whether it’s a software or hardware problem, I’ll need more information. Unfortunately, I can’t repair it remotely.
    格里斯：如果我要確定是硬件的問題還是軟件的問題，我需要一些信息?？墒?，我不能遠程修理。
    Max: Okay, I understand.
    馬克斯：好，我明白。