1、根據(jù)下面資料,回答題
Another Successful Year
The UK-based agricultural and garden equipment group PLT has had another successful year and is looking forward to the future with (0).....B.....The group, which also has distribution and fuel (19)......has enjoyed record profits for the fifth year in A.(20)......
Pre-tax profits for the year (21) March 31 rose by 24 percent to ε 4.2 million.Total group sales (22)...... by five per cent to ε155 million, with the agricultural business delivering yet another record (23)......despite the somewhat difficult trading (24)......in the industry. Sales in the garden equipment (25).....were slow in the early months of the year but increased dramatically in the finalquarter.
Chairman Suresh Kumar said, "It is my (26)......that we have continued to grow by(27).....our customers well. I am delighted to (28).....the continued development of our customer (29)......and I would like to thank all our customers for their (30).....As well as an increase in customers, our staff numbers also continue to grow. During the year
we have taken (31).....58 new employees so that our total workforce now numbers in excess of 700. All of the staff deserve my praise for their dedication and continued efforts in(32).....these excellent results".
The group has proposed A.final (33).... of 9.4p per share, bringing the total to 13p for the year.
(19)應選
A.commitments
B.interests
C.responsibilities
D.benefits
2、根據(jù)下面內容,回答題
The Bank with Ideas
With several hundred years of history behind it, the APL Bank has few problems in (0)....B......businesses that it is a reputable and secure (19)......of a range of banking services.Now, it is demonstrating to business customers that it is flexible and responsive enough .to(20) ......their changing needs in the 21st century.
Based in London, APL offers banking services to businesses throughout the UK via its branch (21)......Most customer service provision is (22).....out by personal account managers based in local branches, together with (23).....staff at company headquarters.An important (24)...... for APL has been to make it easy for customers to (25)......business with the bank.They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the "account contact" and(26)...... with the customer during the manager's (27)...... In addition, for those who want (28).....to their bank at any time of day or night there is now a 24-hour phone-based service.
In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan (29)...... within 24 hours.This focus on the customer has also been a driving(30)..... in APL's recruitment and development policy.For example, newly inducted staff(31)......a "customer service review" to find out what it is like to be on the other side of the desk, asking to borrow money.Together, these (32)......in banking have achieved excellent results.The customer(33)......is growing fast, and last year the bank gained 36,000 new business accounts.
(19)應選
A.producer
B.supplier
C.provider
D.giver
填空題
3、根據(jù)下面資料,回答題
Personal Assistant of the Year
O Anne-Marie Garrard was shocked when it was announced that she had won the
00 Personal Assistant of the Year award. "The other candidates seemed me
34 to be very strong, and I have to say I found that the selection procedure really
35 hard," she says. "1 didn't think I had any chance of winning. When I heard my
36 name, my legs were so weak I could only hardly stand up," she laughs. So
37 how is "the best" personal assistant chosen from a group of so extremely good
38 and very different individuals? The final decision was reached after a
39 day-long session of the tests, interviews and exercises. Garrard believes
40 the skills she uses in her job helped her how to perform well. For instance, although
41 most of her work is for her company's Managing Director, she works for six bosses
42 in all, so she always tries out to be prepared for anything that might happen.
43 As for the future, her firm has closed for its summer break now; as soon as
44 they will open again, there is a pay rise waiting for her. But Garrard is not
45 going to be relax. She says, "There's always room for personal development. You must keep trying to improve."
34__________
4、
For most managers of small and medium-sized enterprises, the job of searching for, interviewing and selecting staff is difficult and time-consuming. ___(0) G___. Interviewing, for example, is a highly skilled activity in itself.
“We have found the whole process very hard,” says Dan Baker, founding partner of a PR company. “In seven years we have grown from five to eighteen staff, but we have not found it easy to locate and recruit the right people.” ___(8)___. As Dan Baker explains, “We went to one for out first recruitment drive, but they took a lot of money in advance and didn’t put forward anybody suitable. In the end we had to do it ourselves.”
Most recruitment decisions are based on a pile of CVs, a couple of short interviews and two cautious references. David Rowe, a business psychologist, studied how appointments were made in five small companies. He claims that selection was rarely based in clear criteria. ___(9)___. This kind of approach to recruitment often has unhappy consequences for both employers and new recruits.
Small companies often know what kind of person they are looking for. ___(10)___. According to David Rowe, this means that small company managers themselves have to devote more time and energy to recruitment. It shouldn’t be something that is left to the evenings or weekends.
Many companies start the recruitment process with over-optimistic ideas about the type of person that will fit into their team. “It’s very easy to say you must have the best people in the top positions,” says Alex Jones, managing partner of an executive recruitment company. “But someone who is excellent in one company may not do so well in another environment. ___(11)___. You can never guarantee a successful transfer of skills.”
Whatever the candidate’s qualifications, their personal qualities are just as important since they will have to integrate with existing members of staff. This is where, the recruitment industry argues, they can really help.
According to Alex Jones, “a good recruitment agency will visit your company and ask a lot of questions. ___(12)___. They can ask applicants all sorts of you with a shortlist of people who not only have the skills, but who are likely to fit in with your company’s way of doing things.”
A. A finance director in a big company, for example, will often make a terrible small company finance director because he or she is used to having a team doing the day-to-day jobs.
B. More often than not, the people making the choice prioritized different qualities in candidates or relied on guesswork.
C. Recruitment would seem an obvious task to outsource, but the company’s experience of recruitment agencies was not encouraging.
D. They need paying for that, of course, but you will have them working for you and not for the candidate.
E. They are usually in very specific markets and the problem they face is that recruitment agencies may not really understand the sector.
F. This means that companies cannot spend more than the standard ten minutes interviewing each applicant.
G. Yet few are trained and competent for all aspects of the task.
5、
Questions 8-12
·Read the text below about work uniforms.
·Choose the best sentence from the opposite page to fill each of the gaps.
·For each gap 8-12, mark one letter A-I on your Answer Sheet.
Altered Images
We have teamed up with The Career and Workwear Show to find the best-dressed organization. Two hotel groups and a management center have made it to the shortlist.
Uniforms project an instant image about a business, as well as creating a team spirit among staff. Choose the wrong workwear and you risk upsetting your customers and employees.
Three entrants have been shortlisted in the competition to find the best-dressed business: Country Hotel Group, Goring Residential Management College and Major Hotels. (example) ----------.
A detailed entry form set out to discover the thought processes the entrants had used before they selected their new uniforms. (8) ____. In addition to price and style the judges wanted to know how the organisation introduced the new look and what lessons it had learnt.
The Country Hotel Group was looking for a uniform that was comfortable to wear and presented a relaxed country image to guests. The firm admits to placing a great emphasis on the clothing and appearance of its staff. (9) ____. A brief was issued to a number of companies who then had to present their ideas in a fashion show format to 50 employees. After the design was chosen, one hotel tried out the uniform for three months. (10) ____
The aim of the new uniform at Goring Residential Management College was to make staff instantly recognisable to course participants. The chosen design from Classy Rags established a clear corporate image at the college. There were many different outfits but only three fabrics had been used throughout the range and therefore the uniform was easily recognisable. One of the judges in the competition, fashion journalist Sally Bain, was also impressed with the value for money aspect of the uniforms. (11) ____
At Major Hotels a new uniform was needed to replace the old one which was considered to be ‘old-fashioned and unattractive.’ The new design was well received by the reception staff of the hotel chain. (12) ____. The new bottle-green uniforms were selected from Rayner Corporate Clothing. It was felt that it was a functional choice of colour and made a pleasant change from the more traditional black.
Do not use any letter more than once.
A. Feedback was then collected from staff at the hotel and minor changes were made before the uniform was introduced across all hotels.
B. The award will be presented to the competition winners at The Career and Workwear Show which will be held at Business Design Centre in London.
C. They all believe that its introduction has led to a modern, more professional corporate image and greater confidence among them.
D. One entry predicted that uniform fabrics would incorporate security aids which are read by sensors on doors and only allow access to authorised personnel.
E. In her opinion this had been achieved at half the cost of the other entries, with the average cost per person being £201,and each uniform being expected to last two years.
F. It asked why the uniform was introduced, who it was designed to be worn by, and how the firm went about selecting a supplier.
G. She felt that the head receptionist at the hotel should be asked to put forward the views and preferences of the team.
H. In its entry it said:‘Substantial investment has been made in this uniform because uniforms are seen as a very important area.’
I. One reason for this is that all three proved to the judges that they had thoroughly researched their choice of new uniforms.
6、
Questions 8-12
·Read this text on Dave’s dream.
·Choose the best sentence from the Opposite page 68 to fill each of the gaps.
·For each gap 8-12, mark one letter A - I on your Answer Sheet.
·Do not mark any letter twice.
Icon Acoustics: Bypassing Tradition
Like most entrepreneurs, Dave Fokos dreams a lot. He imagines customers eagerly phoning Icon Acoustics in Billerica, Massachusetts, to order his latest, custom-made stereo peakers ____example____
Like most entrepreneurs, Dave has taken a long time to develop his dream. ____(8)____ Dave discovered that he had a strong interest in studio engineering, He took independent-study courses in this area and by graduation had designed and built a pair of marketable stereo speakers. Following graduation, Dave pursued his interest in audio engineering. He landed a job as a loudspeaker designer with Conrad-Johnson, a high-end audio-equipment manufacturer headquarters in Fairfax, Virginia ____(9)____
Dave identified a market niche that he felt other speaker firms had overlooked ____(10)____These affluent, well-educated customers are genuinely obsessed with their stereo equipment. ‘They’d rather buy a new set of speakers than eat,’ Dave observes.
Dave faced one major problem---how to distribute Icon’s products. He had learned from experience at Conrad-Johnson that most manufacturers distribute their equipment primarily through stereo dealers. Dave did not hold a high opinion of most such dealers; he felt that they too often played hardball with manufacturers, forcing them to accept thin margins. ____(11)____This kept those firms that offered more customized products from gaining access to the market. Perhaps most disturbing, Dave felt that the established dealers often sold not what was best for customers, but whatever they had in inventory that month.
Dave dreamed of offering high-end stereo loudspeakers directly to the audio-obsessed, bypassing the established dealer network. ____(12)____ “My vision for the future is one where all manufacturers sell their products directly to end user. In this way, even the audiophiles in Dead Horse, Alaska, can have access to all that the audio-manufacturing community has to offer.”
Example: I.
A. At the age of 28, Dave set out to turn his dreams into reality.
B. Furthermore, the dealers concentrated on only a handful of well-known producers
C. Who provided mass-produced models.
D. The firms tend to plow their money in to developing their products and have little left over to market them.
E. Within four years, Dave had designed 13 speaker models and decided to start his own company.
F. To serve the audio-addicts segment, Dave offers only the highest-quality speakers.
G. It all began while majoring in electrical engineering at Cornell.
By going directly to the customers, Dave could avoid the dealer markups and offer top-quality products and service at reasonable price.
H. This niche consisted of “audio-addicts”----people who love to listen to music and appreciate first-rate stereo equipment.
I. He sees sales climbing , cash flowing, and hundreds of happy workers
Striving to produce top-quality products that delight Icon’s customers.
7、
Questions 8-12
· Read this letter to the editor of The Economist.
· Choose the best sentence from the list A-I to fill each of the blanks.
· For each bland (8-12) mark one letter (A-I) on your Answer Sheet.
· Do not mar4 any letter twice.
· One answer has been given as an example.
Sir,
You state on February 13 th that New Mexico has “few natural resources”, ____ example____ In 1991 New Mexico ranked fourth in the United States in production of natural gas, seventh in oil and tenth in non-fuel minerals ____8____ Non-fuel minerals contributed about $ 1 billion and coal $ 509 million.
Taxes from production of fuels and minerals, and lease payments on state lands have been set aside by legislative acts to endow two permanent funds worth about $ 5.65 billion, ____9____ In addition, during fiscal year 1991 , payments to New Mexico from taxes on federal lands were S 108 million, all earmarked for public education.
____10____ About $566 million came from taxes and permanent-fund earnings attributable to oil and gas production. ____11____ Tourism is an important industry in Mew Mexico, yet its economic impact on the public sector is dwarfed by that of mineral production.
New Mexico came through the recent recession in much better shape than most other states. It does not have a deficit. ____12____ States that rely primarily on a sales tax or on an income tax have big problems during economic downturns. Income growth per head in New Mexico averaged 6.1/00 in the year to October 1992-one if the fastest growth rates in the United States.
Charles Chapin
Example: C
A. That it has a broadly based tax structure is an important point.
B. In 1992 it produced more oil than Colorado and Kansas combined.
C. However, the extractive mineral industry in New Mexico is one of the state’s strongest economic forces.
D. During fiscal year 1992 New Mexico raised permanent funds worth about $6.1 billion.
E. The combined value of oil and gas production was $ 2.8 billion.
F. Some 16,000 employees work in the extractive industries and their wages are among the highest of any major industry.
G. The $39 million earned by these funds in 1991 was used to finance education and other public services.
H. Only S 25 million came from agricultural taxes.
I. New Mexico’s extractive mineral industries contribute about a third of the state’s $ 1.9 billion general-fund income in fiscal year 1991.
簡答題
8、Part One
You are the training manager of a company which has won a large export order. You have been asked to organize foreign language training for some of your staff.
Write a memo of 30-40 words to staff:
Explaining why the courses are necessary;
Saying which members of staff should attend;
Announcing when the courses will start;
Write on your answer sheet.
Part Two
Your company exports to a number of countries around the world. The company is looking for new agents for international freight.
Read the two advertisements below, on which you have made some notes.
Then using the notes, write a short report for the Export Sales Manager, covering all your points and saying which agent you recommend.
Write 100-120 words.
Write on your answer sheet.
9、 • Read the article below about the winner of a business award .
• In most of the lines 34-45 there is one extra word . It is either grammatically incorrect or
doesn’t fit in the meaning of the text . Some lines, however, are correct .
• If a line is correct , write CORRECT on your Answer Sheet .
• If there is a extra word in the line , write the extra word in CAPITAL LETTER on your Answer Sheet.
• The exercises begins with two examples , (0) and (00) .
Examples
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C |
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THE ART OF DELEGATION |
0 Are you one of these people who don’t trust anyone else to do what needs to be 00 done ? Some managers they can’t bear anyone else to help them in any way . They 34 don’t believe that anyone can do such a job as well as they can . It is not surprising 35 that they get overwhelmed by work and complain that they have so far too much 36 to do, but it could be argued that it is by their own fault. If they learnt to delegate, 37 they would have much more time available. Besides the saving time and freeing 38 them to concentrate on tasks that are important, delegating also benefits to the 39 company. As if managers delegate effectively, their staff will become more skilled and 40 committed. Asking staff to take those decisions improves their efficiency and 41 morale. This will contribute it not only to the success of the team, but to the success 42 of the company as a whole. More importantly, it will also show how good that a 43 person’s managerial skills are, which is useful when candidates are considered for 44 promotion. Trusting other people to do a job properly and in providing them with the 45 opportunity to do so is therefore an essential management skill in all the workplace of today. |
10、• Read the article below about airport hotels .
• In most of the lines 34-45 there is one extra word . It is either grammatically incorrect or
doesn’t fit in the meaning of the text . Some lines, however, are correct .
• If a line is correct , write CORRECT on your Answer Sheet .
• If there is a extra word in the line , write the extra word in CAPITAL LETTER on your Answer Sheet.
• The exercises begins with two examples , (0) and (00) .
Examples
0 |
C |
O |
R |
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CHECKING IN TO A WORKING BASE |
0 Smart business travelers today are staying at the airport to do business. Rather than 00 waste of time in traffic as they try to reach city center venues , business people 34 are using conference facilities on the offer at airports . Busy executives are also 35 staying there overnight to avoid the difficulty of getting there for take an early morning 36 meeting . And it makes senses for our international meetings to be held at airports . It is 37 principally through the improvement in airport hotels that has enabled this 38 development to take place . Today these mini-conference centers provide services are 39 designed for business travelers , look like a quick check-in and round-the-clock restaurants, 40 so they can get to work as quickly as possible . They are also less expensive place 41 than their city center counterparts. Not long years ago, airports hotels were 42 uncomfortable , unattractive and inconvenient for as far as the business traveler was 43 concerned . Yet now that there is strong interest , as travelers become aware of the 44 new facilities . Demand for small meeting rooms is huge , usually for interview or one- 45 to-one meetings , where executives fly in and out of the same day. The age of the airport is upon us . |