KELLY: Yes, I would like to place an order.
    DORIS: Alright, Ma'am. What items would you like to order today?
    KELLY: I have your catalog here.
    Do you want me to tell you the item numbers, or the names?
    DORIS: You may tell me both, Ma'am.
    KELLY: Alright. I want to order the satin sheets on page 34.
    DORIS: The Merriman satin sheets?
    KELLY: Yes, that's right.
    DORIS: And what size would you like?
    KELLY: I need one full set of sheets in King-size.
    DORIS: Alright, Ma'am. And what color did you want?
    KELLY: Ivory, please.
    DORIS: So that is product number MS3419. Size: King. Color: Ivory. Is that correct?
    KELLY: Yes, I think so. Can I ask you something?
    DORIS: Certainly.
    KELLY: I'm a foreigner here. My English isn't perfect. Can you tell me what satin is?
    DORIS: Satin is like silk, Ma'am. It feels like silk. But it's a different material.
    KELLY: I see. That's what I thought.
    DORIS: Anything else today?
    KELLY: No, I just need the sheets.
    DORIS: Alright. With shipping charges, your total will be 78 dollars and 95 cents.
    Will you be paying with credit?
    KELLY: Yes.
    DORIS: Visa, Master Card, or American Express.
    KELLY: Visa.
    DORIS: Card number?
    KELLY: 4923 5671 3622 9876.
    DORIS: Expiration date?
    KELLY: Zero nine, two-thousand-and-one.
    DORIS: Alright, Ma'am. I will run that charge for you.
    And then I will get your address in a moment.
    KELLY: Thank you.