I. 前廳部常用詞匯
a) 服務(wù)臺(tái)常用詞匯
b) 電訊服務(wù)
II. 前廳部組織架構(gòu)英漢互譯
III. 月份、星期、數(shù)字表達(dá)
酒店通用英語
1、常用句型：
答謝語 Thanks
1. 非常感謝。Thank you very much.
2. 不客氣。You are welcome.
道歉語 Apologies
3. 對(duì)不起。I’m sorry.
4. 勞駕。Excuse me.
5. 抱歉讓您久等了。Sorry to have kept you waiting.
6. 我沒明白您的意思，我馬上請(qǐng)我們經(jīng)理過來。I don’t understand. I’ll get the manager.
7. 沒關(guān)系。That’s all right.
8. 我馬上就辦。I will do it right away.
9. 聽到這件事我很抱歉。I’m sorry to hear that.
提醒用語 Notice
10. 請(qǐng)小心。Please be careful.
11. 別擔(dān)心。Don’t worry.
12. 放心好了。Take it easy.
13. 請(qǐng)稍等。Just a moment, please.
提供幫助Offering Help
14. 請(qǐng)走這邊。This way, please.
15. 能請(qǐng)您跟我走嗎?Could you please follow me?
16. 洗手間在那邊。The rest room is over there.
再見&祝福用語Parting & Good wishes
17. 明天見. See you tomorrow.
18. 祝你們玩得愉快!Have a good time
19. 圣誕快樂.Merry Christmas!
20. 新年/中秋節(jié)/生日快樂!Happy New Year/Mid-Autumn Day/Birthday!
2、酒店部門英語名稱 ：
1. Executive Office行政辦公室
2. Human Resources Dept.人力資源部
3. Front Office前廳部
4. Housekeeping Dept.客房部
5. Food & Beverage Dept.餐飲部
6. Recreational Dept.康樂部
7. Financial Dept.財(cái)務(wù)部
8. Sales Dept.銷售部
9. Purchase Dept.保安部
10.Engineering Dept.工程部
迎賓用語
1、常用句型
1. 您好。How do you do.
2. 您好嗎?How are you?
3. 早上(下午、晚上)好。Good morning, (afternoon, evening).
4. 歡迎光臨君家酒店。Welcome to King-house hotel.
5. 歡迎入住我們酒店。Welcome to stay in our hotel.
6. 希望您住店愉快。Hope you’ll enjoy your staying here.
客房預(yù)定
1、基本詞匯
reserve預(yù)定 hold the line不掛斷 single單個(gè)的 twin一對(duì)的
double一雙的 availability可用性 per每一的 unguaranteed無擔(dān)保的 American Express 美國運(yùn)通卡 scheduled如期的
2、常用句型
1. 您好，客房預(yù)定部，請(qǐng)問有什么可以幫助您?
Good morning, Room reservations. May I help you?
2. 我想預(yù)定一個(gè)房間。
Yes, I’d like to reserve a room.
3. 謝謝您，要定在什么時(shí)候吧?您一行有多少人?
Thank you, sir. For which date and how many guests will there be in your party?
4. 四月16日到20日。只有我和我太太。
From April 16th to 20th, Just my wife and myself.
5. 請(qǐng)別掛斷好嗎?
Could you hold the line, please?
6. 我來查一下是否有空房間。
I’ll check our room availability.
7. 您能告訴我您的姓名和電話號(hào)碼嗎?
May I have your name and phone number, please?
8. 您想要什么樣的房間?
What kind of room would you prefer?
9. 您希望住幾晚?
How many nights do you wish to stay?
10. 讓您久等了，先生/女士。
Thank you for waiting, sir/ma’am.
11. 單人房/雙人房每晚**人民幣。
A single room/a twin room (a double room)is **RMB.
3、樣本對(duì)話
R=Reservation Clerk G=Guest
R: Good morning. Room Reservation .May I help you?
G: Yes, I’d like to reserve a room.
R: Thank you, sir. For which date and how many guests will there be in your party?
G; From April 16th to 20th. Just my wife and myself.
R: A twin, please.
G:Could you hold the line, please? I’ll check our room availability.(After a while)Thank you for waiting, sir. We have a twin room at US$180 per night, will that be right?
G: Ok, I’ll take it.
R: Thank you, sir. May I have your name and you phone number, please?
G: Sure. My name is Li Fang, and my phone number is 13615500547.
R: Mr. Li, phone number is 13615500547…Excuse me, how do you spell your first name?
G: It’s L,I.
R: L,I. thank you, Mr. Li. May I know your arrival time on April 16th?
G: Around 9:00p.m..
R: Mr. Li, for the unguaranteed reservation, we can only hold the room by 6:00p.m., because it is the peak season now. If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
G: Fine, Do you accept American Express?
R: Yes. May I know the number?
G: It’s 134986.
R: Thank you, Mr. Li. You ‘ve made a guaranteed reservation at the ChuZhou King-house hotel, from April 16th to 20th for 5 nights. If you can’t arrive as scheduled, please inform us before p.m. on April 16th. Thank you for calling and we look forward to serving you.
a) 服務(wù)臺(tái)常用詞匯
b) 電訊服務(wù)
II. 前廳部組織架構(gòu)英漢互譯
III. 月份、星期、數(shù)字表達(dá)
酒店通用英語
1、常用句型：
答謝語 Thanks
1. 非常感謝。Thank you very much.
2. 不客氣。You are welcome.
道歉語 Apologies
3. 對(duì)不起。I’m sorry.
4. 勞駕。Excuse me.
5. 抱歉讓您久等了。Sorry to have kept you waiting.
6. 我沒明白您的意思，我馬上請(qǐng)我們經(jīng)理過來。I don’t understand. I’ll get the manager.
7. 沒關(guān)系。That’s all right.
8. 我馬上就辦。I will do it right away.
9. 聽到這件事我很抱歉。I’m sorry to hear that.
提醒用語 Notice
10. 請(qǐng)小心。Please be careful.
11. 別擔(dān)心。Don’t worry.
12. 放心好了。Take it easy.
13. 請(qǐng)稍等。Just a moment, please.
提供幫助Offering Help
14. 請(qǐng)走這邊。This way, please.
15. 能請(qǐng)您跟我走嗎?Could you please follow me?
16. 洗手間在那邊。The rest room is over there.
再見&祝福用語Parting & Good wishes
17. 明天見. See you tomorrow.
18. 祝你們玩得愉快!Have a good time
19. 圣誕快樂.Merry Christmas!
20. 新年/中秋節(jié)/生日快樂!Happy New Year/Mid-Autumn Day/Birthday!
2、酒店部門英語名稱 ：
1. Executive Office行政辦公室
2. Human Resources Dept.人力資源部
3. Front Office前廳部
4. Housekeeping Dept.客房部
5. Food & Beverage Dept.餐飲部
6. Recreational Dept.康樂部
7. Financial Dept.財(cái)務(wù)部
8. Sales Dept.銷售部
9. Purchase Dept.保安部
10.Engineering Dept.工程部
迎賓用語
1、常用句型
1. 您好。How do you do.
2. 您好嗎?How are you?
3. 早上(下午、晚上)好。Good morning, (afternoon, evening).
4. 歡迎光臨君家酒店。Welcome to King-house hotel.
5. 歡迎入住我們酒店。Welcome to stay in our hotel.
6. 希望您住店愉快。Hope you’ll enjoy your staying here.
客房預(yù)定
1、基本詞匯
reserve預(yù)定 hold the line不掛斷 single單個(gè)的 twin一對(duì)的
double一雙的 availability可用性 per每一的 unguaranteed無擔(dān)保的 American Express 美國運(yùn)通卡 scheduled如期的
2、常用句型
1. 您好，客房預(yù)定部，請(qǐng)問有什么可以幫助您?
Good morning, Room reservations. May I help you?
2. 我想預(yù)定一個(gè)房間。
Yes, I’d like to reserve a room.
3. 謝謝您，要定在什么時(shí)候吧?您一行有多少人?
Thank you, sir. For which date and how many guests will there be in your party?
4. 四月16日到20日。只有我和我太太。
From April 16th to 20th, Just my wife and myself.
5. 請(qǐng)別掛斷好嗎?
Could you hold the line, please?
6. 我來查一下是否有空房間。
I’ll check our room availability.
7. 您能告訴我您的姓名和電話號(hào)碼嗎?
May I have your name and phone number, please?
8. 您想要什么樣的房間?
What kind of room would you prefer?
9. 您希望住幾晚?
How many nights do you wish to stay?
10. 讓您久等了，先生/女士。
Thank you for waiting, sir/ma’am.
11. 單人房/雙人房每晚**人民幣。
A single room/a twin room (a double room)is **RMB.
3、樣本對(duì)話
R=Reservation Clerk G=Guest
R: Good morning. Room Reservation .May I help you?
G: Yes, I’d like to reserve a room.
R: Thank you, sir. For which date and how many guests will there be in your party?
G; From April 16th to 20th. Just my wife and myself.
R: A twin, please.
G:Could you hold the line, please? I’ll check our room availability.(After a while)Thank you for waiting, sir. We have a twin room at US$180 per night, will that be right?
G: Ok, I’ll take it.
R: Thank you, sir. May I have your name and you phone number, please?
G: Sure. My name is Li Fang, and my phone number is 13615500547.
R: Mr. Li, phone number is 13615500547…Excuse me, how do you spell your first name?
G: It’s L,I.
R: L,I. thank you, Mr. Li. May I know your arrival time on April 16th?
G: Around 9:00p.m..
R: Mr. Li, for the unguaranteed reservation, we can only hold the room by 6:00p.m., because it is the peak season now. If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
G: Fine, Do you accept American Express?
R: Yes. May I know the number?
G: It’s 134986.
R: Thank you, Mr. Li. You ‘ve made a guaranteed reservation at the ChuZhou King-house hotel, from April 16th to 20th for 5 nights. If you can’t arrive as scheduled, please inform us before p.m. on April 16th. Thank you for calling and we look forward to serving you.