Lesson One
    第一課
    Putting Caller on Hold
    請打電話的人等候
    R:Reception.
    接待員:你好，前臺。
    G:Is this Susan?
    旅客:是蘇珊嗎？
    R:Yes it is.How may I help you?
    接待員:是我，您有什么事嗎？
    G:Hi,Susan.This is Mr.Smith in Room 3201.
    旅客:你好，蘇珊 ,我是3201房間的Smith 先生。
    R:(The other phon rings)Oh,I'm sorry Mr.Smith.
    接待員:（這時另外一部電話響了）喔，對不起，Smith 先生，
    Could you hold a moment please?
    （請稍等一下好嗎？
    G:Sure.
    旅客:可以。
    R:Thank you for holding.
    接待員:謝謝您的等待。
    Lesson Two
    第二課
    Taking a Simple Message
    記錄簡單的留言
    G:May I speak to Ryan,please?
    旅客:我能和賴安講話嗎？
    R:I'm sorry,Ryan's not on duty right now.
    接待員:對不起，Ryan 現(xiàn)在不在，
    Is there anyone else who can help you?
    找其他的人可以嗎？
    G:No,thanks.Can you please tell me when he comes on duty today?
    旅客:不用了，謝謝。你能告訴我他今天什么時候在嗎？
    R:Ryan has the afternoon shift today so he'll be here at 2:00 p.m.
    接待員:Ryan 今天上中班，所以他下午2:00在。
    Would you like to leave a message?
    您要留言嗎？
    G:Yes,please.Could you ask him to call me back as soon as possible?
    旅客:是的，麻煩你告訴他盡快給我回個電話好嗎？
    R:Certainly.May I have your name,please?
    接待員:當(dāng)然。請問您的姓名？
    G:Oh,sorry.This is Don Bradford.
    旅客:喔，對不起。我叫Don Bradford.
    R:Would you spell that for me,please?
    接待員:能給我拼寫一下您的姓名嗎？/您不介意拼寫一下吧？
    G:Don Bradford.
    旅客:Don Bradford
    R:Don Bradford.
    接待員:Don Bradford
    G:That's right.
    旅客:對。
    R:And does Ryan have your phone number?
    接待員:Ryan 有您的電話號碼嗎？
    G:He should,but maybe I'd better give it to you just in case.
    旅客:他應(yīng)該有，可是我好給你留一個以防萬一。
    It's 335-5663.
    335-5663。
    R:335-5663.
    接待員:335-5663
    G:That's right.
    旅客:對的。
    R:Is there anything else?
    接待員:您還有別的事嗎？
    G:No,thank you.
    旅客:沒有了，謝謝。
    R:I'll give Ryan the message as soon as he gets on duty.
    接待員:Ryan 一上班我就把您的留言給他
    I'll make sure he gets the message.
    我保證他能得到這份留言。
    Lesson Three
    第三課
    A Longer Message
    記錄較長的留言
    G:I'm trying to reach Mr.White in Room 3301,
    旅客:我想和3301房間的 White先生通電話，
    but there's no answer.Could I leave a message for him?
    但是沒有人接，我能給他留言嗎？
    R:Certainly.The message is for...?
    接待員:當(dāng)然可以。請問您給誰留言......？
    G:Bob White in Room 3301.
    旅客:3301房間的 Bob White先生。
    R:3301.Go ahead,please.
    接待員:3301，請繼續(xù)說。
    G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled.
    旅客:請告訴White先生明天在北京召開的會議取消了，
    I'll see him again in Guangzhou next Monday.
    我下星期一在廣州與他見面。
    R:I'm sorry,would you repeat that please?
    接待員:對不起請您重復(fù)一下好嗎？
    G:Tell Mr.White the meeting in Beijing tomorrow is canceled
    旅客:告訴White先生明天在北京召開的會議取消了，
    and I'll see him in Guangzhou next Monday.
    我下星期一將在廣州與他見面。
    R:Meeting in Beijing tomorrow is cancelled
    接待員:明天在北京召開的會議取消了，
    and you'll see Mr.White in Guangzhou next Monday.
    您將在下星期一與他在廣州見面。
    Is that right?
    是嗎？
    G:That's right.
    旅客:是的。
    R:May I have your name please,sir?
    接待員:請告訴我您的名字好嗎？
    G:Bill Thompson.
    旅客:比爾。湯姆森。
    R:Bill Thompson.Thompson?
    接待員:比爾。湯姆森 Thompson？
    G:That's right.
    旅客:對。
    R:Is there anything else?
    接待員:您還有別的事嗎？
    G:No,thank you.
    旅客:沒有了，謝謝。
    R:I'll give Mr.White the message as soon as he returns.
    接待員:White一回來，我就把留言條給他。
    G:Thank you.
    旅客:謝謝。
    R:You're welcome.
    接待員:不客氣。
    G:Goodbye.
    旅客:再見。
    Lesson Four
    第四課
    Guest Returns before Message Is Sent to His Room
    服務(wù)員在送交留言條之前客人已經(jīng)回來了.
    R:Excuse me,Mr.White?
    接待員:對不起，懷特先生！
    G:Yes?
    旅客:什么事？
    R:We have a message for you.Here you are.
    接待員:我們這有您的留言，給您。
    G:Oh,thanks.
    旅客:喔，謝謝。
    R:You're welcome.
    接待員:不客氣。
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