這篇《酒店英語口語日常用語》，是特地為大家整理的，供大家參考！
第一部分：問候篇
1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do? (-- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好嗎？ 5) How are you getting on ( or along ) these days ?這幾天過得怎么樣？ 6) How are you ? (- Fine ,thank you .and you? )您的身體好嗎？ 7) Glad (nice ) to see you . 見到您很高興。 8) Welcome to our hotel. 歡迎到我們的酒店來！ 9) It’s nice to meet you again , Mr. Johnson .再次見到您太好了，約翰遜先生。 10) Good –bye.(or bye-bye)再見！ 11) Good night.晚安（晚間告別用） 12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）見！ 14) Hope to see you again soon. 希望不久再見到您！ 15) Have a good time. 祝您過得愉快！ 16) We wish you a pleasant stay in our hotel.愿您在我們飯店過得愉快！ 17) Please don’t leave anything behind.請不要遺忘你的東西。 18) Mind (or watch) your step! 請走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！21) All the best!萬事如意。22) Take care!多保重！ 23) Good luck!祝您好運！ 24) Thank you (very much) 謝謝您（非常感謝）。 25) Thanks a lot.多謝。 6) Thank you for coming. 謝謝您的光臨。 27) Thank you for staying in our hotel. 感謝您在我們飯店下榻。 28) I’m very grateful to you. 非常感謝您。29) It’s very kind of you. 謝謝，您真客氣。 30) You are (most) welcome. 不用謝，不用客氣。 31) Not at all.不用謝。 32) Don’t mention it.不用謝。 33) My pleasure.(or with pleasure) 很高興能為您服務。 34) Glad to be of service. 很高興為您服務。35) At your service.樂意為您效勞。 36) I’m sorry.很抱歉。 37) Excuse me.對不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的過錯。 39) I’m awfully sorry for my carelessness.對于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 對不起，讓您久等了。 41) Sorry to interrupt you. 對不起，打擾了。 42) That’s all right.這沒什么。 43) It doesn’t matter.沒關系。 44) Never mind.不要緊，沒關系。 45) Let’s forget it.算了吧！ 46) What can I do for you? 我能為您干點什么？ 47) Can I help you? 48) 我能為您干點什么？ 49) Is there anything I can do for you? 有什么能為您效勞的嗎？ 50) Just a moment, please. 請稍等一下。 51) Don’t worry about it別擔心。 52) I beg your pardon?(or Pardon?) 對不起，請再說一遍好嗎？ 53) You are wanted on the phone, Mr. Bellow.貝羅先生，有您的電話。 54) Who is speaking, please? 請問您是誰？（電話用語） 55) I’ll switch you to Room 1120. 我馬上給您接301房間。 56) What number are you calling? 請問對方什么電話號碼。 57) Who would you like to talk to? 請問受話人姓名？ 58) Could you hold the line, please? 請（拿著話筒）稍等一會好嗎？ 59) Here are come letters for you. 這是您的信。 60) What a shame!多可惜！ 61) I’m sorry to hear that! 聽到這事我很難過。 62) We are all sorry to hear of your illness.聽說您病了都很擔心。 63) There ,there, Now try not to get too upset about it. 好啦，不要為這事太煩惱了。 64) I wish you good health.祝您健康。65) Let me wish you every success. 祝您一切順利！ 66) Happy New Year!新年快樂！ 67) Merry Christmas!圣誕節(jié)快樂！ 68) Happy birthday to you! 祝您生日快樂！ 69) Congratulations!祝賀您?。ü玻?70) My hearty congratulations! 衷心祝賀您！ 71) As you wish(or like) 隨您的便。 72) Certainly.當然可以。 73) Of course.當然可以。 74) Go ahead and do what you like. 干吧，你喜歡干什么就干什么。 75) I’m sorry, that’s not allowed. 對不起，這是不允許的。 76) No, I’m afraid not.不，恐怕不行。 77) Out of the question, I’m afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。79) Turn left(right).往左（右）轉。 80) Go upstairs(downstairs). 上（下）樓。 81) Take the lift to the third floor. 乘電梯到三樓。 82) The lifts are in the lobby near the main entrance. 電梯間在大廳靠大門外。 83) The bellman will show you the way to the banquet hall. 大堂服務員將領您去宴會廳。 84) There is a washroom at the end of the corridor.洗手間在走廊盡頭。 85) The post and cable service is opposite the bar. 郵電所在酒吧對面。 86) The bank is next to the shop. 銀行在小賣部隔壁。 87) You can get your money changed at the cashier’s desk.你可以收銀外兌換錢。 88) How much would you like to change?你要兌換多少呢？ 89) The rates of exchange are on the board there. 兌換率寫在那這的黑板上。 90) There are some local products on sale here.這里出售一些地方產(chǎn)品。 91) It’s sold by weight(yard, meter…) 這個按重量（碼，米……）計價出售。 92) Sorry, it’s sold out. 對不起，賣完了。 93) How do you like this? 您看這個怎么樣？ 94) What about that one? 你看那個好嗎？ 95) Here is your change. 這是找您的錢。 96) Here is your receipt. 這是你的收據(jù)。97) Air mail or ordinary mail? 是航空信還是平信？ 98) An air mail letter for abroad is $1.60.寄往國外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking. 飯店的旅行社代辦各種預訂票。 100) Please don’t smoke here. 請不要在這里抽煙。 Part two: reception &housekeeping service第二部分：總臺及客房服務。 101) What kind of room would you like (or prefer)?您希望要什么樣的房間？ 102) Do you want a single room or a double room? 你想要單人房還是雙人房？ 103) Would you like a room with bath or shower? 您想要浴缸的還是淋浴的房間？ 104) How long do you plan to stay here?你打算住多久？ 105) For how many nights 你要住幾個晚上？ 106) How many people are there in your party?你們一起有幾個人？ 107) I can book you a single room with shower for the 26th. 我可以為您在26日訂一個帶淋浴的單人間。 108) What time will you be arriving? 您將何時到達？ 109) Unfortunately, we are fully booked for the 21st 遺憾的是21日的客房全部訂滿。 110) We won’t be able to guarantee you a room for May 6th .我們不能保證5.6日給您一個房間。 111) For a single room the price would be 35 dollars 單人房的價格是35美元。 112) There is a small charge of 25 cents a day extra. 每天要收25美分附加費。 113) There’s a reduction for children. 兒童可以減價。 125) Here’s your key card. 這是您的匙牌。 126) Here’s your key to Room 246. 這是您246號房間的鑰匙。 127) I’ll get the porter to take your luggage up. 我會叫行李員把您的行李搬上去。 128) The porter here will take your luggage and show you the way. 這里的行李員會為您提行李，并為您領路。 129) We’ll extend the reservation for you.我們可以為您延長預訂。 130) We’ll make the change for you. 我們可以給您換個房間。 131) You may keep the room till 3 p.m,if you wish. 如果您愿意，可以將房間保留到下午三點。 132) How much longer would like to stay? 您想再住多久？ 133) If you want to keep your room this afternoon, we’ll have to charge you 50% of the price. 如果您需要再住一個下午，我們要向您收50%房費。 134) I’m afraid you’ll have to vacate your room by 11. 恐怕要請您在十一點以前搬出房間了。 135) Are you checking out today, Mr. Smith?史密斯先生，您今天可以結帳嗎？ 136) Would you like to vacate your room now? 您今天要退房嗎？ 137) Your bill totals $66. 您的帳單合計655美元。 138) That makes a total of $665. 總計是655美元。 139) That comes to $665 altogether. 共計655美元。 140) Here is your bill. Would you please check it? 這是您的帳單，請您過目。 141) That charge is for drinks taken from the mini-bar.那筆錢是您從房間冰箱里取用飲料的費用。 142) Your overseas telephone call is included in the bill. 您的國際長途電話費用包括在這個帳單里。 143) The service charge is included in this bill. 這個帳單包括報務費。 144) How would you like to settle your bill (or account)?您準備怎樣付帳？ 145) In what form will payment be made?您準備以何種方式付帳。 146) Are you going to pay in cash or by credit card? 您準備用現(xiàn)金還是信用卡付款？ 147) We accept the following credit cards,….我們接受下列信用卡…… 148) I’m sorry,we don’t accept personal cheques.對不起，我們不收個人支票。 149) All lf the rooms have phones. 所有房間都有電話。 150) If there’s anything you need, just ring reception. 如果您需要什么，就打電話給服務臺。 151) If there’s anything for the laundry, just leave it in the laundry bag in your room. 如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。 152) Washing handed in by 9:30 a.m.,will be returned to you before 5:30 p.m. on the same day 早上9：30以前送去洗的衣服，當天下午5：30以前能送回來。 153) If you wish to have breakfast in your room, ask for room service on the phone.如果您希望在房間里用早餐請通過電話要客房服務。 154) Room service is available from 6 a.m. .從早晨六點開始提供客房服務。 155) Here is a brochure explaining hotel services 這里有個小冊子介紹飯店各項服務。 156) If you need anything, just press the call button. 如果您要什么，就按這個喚人按鈕。 157) You can make a long distance call from your room. 您可以從您房間里打長途電話。 158) If you want a taxi,you can ask the reception to get one for you. 如果您要出租汽車，您可以請服務臺為您叫一輛。 159) The panel at the head of your bed has an automatic waking device. 您床頭的臺子裝有自動叫醒器。 160) We have a computer wake-up service. 我們有電腦叫醒服務。 161) If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door. 如果您希望您的房間早些整理好，請將這“請打掃”的牌子掛在門上， 162) There is a recreation center on the ground floor. 一樓有一個娛樂中心。 163) You can play billards,table tennis and bridge or go bowling. 您可以打臺球，乒乓球，橋牌和保齡球。 164) Apart from the recreation center, we also have a health club on the second floor. 除了娛樂中心外，二樓還有健身房。 165) We have a sauna bath with a massage service there, too. 在那里還有桑拿浴室并提供按摩服務。 166) We do not charge for the use of the health club. 進健身房不收費。 167) Sports facilities are available free of charge. 運動器械是免費提供的。 168) Our charge for sports facilities is four dollars per hour. 運動器械以每小時四元的標準收費。 169) Shall I turn the cooling up? 我是不是把冷氣開大些？ 170) Shall I turn the heating down? 我是不是把暖氣關小些。 171) Your bags will be kept at the Bell Captain’s Desk. 您的包將存放在行李部。 172) Could your come down to the Bell Captain’s Desk with your claim tag to pick up your bags? 請您拿著行李牌，來行李部取您的包。 173) We’ll try our best,but I can’t guarantee anything. 我們當盡力而為，但我不能保證什么。 174) There must be some misunderstanding. 這里面可能有誤會。 175) I’ll soon have something arranged for you. 我盡快為您作些安排。 176) Because of the bad weather,the evening garden won’t be open today. 因為天氣不好，今天夜花園不開放。 177) It’s necessary for him to pay for the damage. 他必須賠償損壞。 178) I promise to attend to the matter promptly. 我一定立即處理這件事。 179) I’ll send for an electrician(doctor,…)for you. 我給您請電工（大夫……） 180) Let me call a repairman to do it. 我去叫一個修理工來。 181) Any comments and suggestion are always welcome. 歡迎您提意見和建議。 182) According to the hotel regulations, the damage must be paid for. 按照酒店規(guī)定，損壞東西應該賠償。
1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do? (-- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好嗎？ 5) How are you getting on ( or along ) these days ?這幾天過得怎么樣？ 6) How are you ? (- Fine ,thank you .and you? )您的身體好嗎？ 7) Glad (nice ) to see you . 見到您很高興。 8) Welcome to our hotel. 歡迎到我們的酒店來！ 9) It’s nice to meet you again , Mr. Johnson .再次見到您太好了，約翰遜先生。 10) Good –bye.(or bye-bye)再見！ 11) Good night.晚安（晚間告別用） 12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）見！ 14) Hope to see you again soon. 希望不久再見到您！ 15) Have a good time. 祝您過得愉快！ 16) We wish you a pleasant stay in our hotel.愿您在我們飯店過得愉快！ 17) Please don’t leave anything behind.請不要遺忘你的東西。 18) Mind (or watch) your step! 請走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！21) All the best!萬事如意。22) Take care!多保重！ 23) Good luck!祝您好運！ 24) Thank you (very much) 謝謝您（非常感謝）。 25) Thanks a lot.多謝。 6) Thank you for coming. 謝謝您的光臨。 27) Thank you for staying in our hotel. 感謝您在我們飯店下榻。 28) I’m very grateful to you. 非常感謝您。29) It’s very kind of you. 謝謝，您真客氣。 30) You are (most) welcome. 不用謝，不用客氣。 31) Not at all.不用謝。 32) Don’t mention it.不用謝。 33) My pleasure.(or with pleasure) 很高興能為您服務。 34) Glad to be of service. 很高興為您服務。35) At your service.樂意為您效勞。 36) I’m sorry.很抱歉。 37) Excuse me.對不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的過錯。 39) I’m awfully sorry for my carelessness.對于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 對不起，讓您久等了。 41) Sorry to interrupt you. 對不起，打擾了。 42) That’s all right.這沒什么。 43) It doesn’t matter.沒關系。 44) Never mind.不要緊，沒關系。 45) Let’s forget it.算了吧！ 46) What can I do for you? 我能為您干點什么？ 47) Can I help you? 48) 我能為您干點什么？ 49) Is there anything I can do for you? 有什么能為您效勞的嗎？ 50) Just a moment, please. 請稍等一下。 51) Don’t worry about it別擔心。 52) I beg your pardon?(or Pardon?) 對不起，請再說一遍好嗎？ 53) You are wanted on the phone, Mr. Bellow.貝羅先生，有您的電話。 54) Who is speaking, please? 請問您是誰？（電話用語） 55) I’ll switch you to Room 1120. 我馬上給您接301房間。 56) What number are you calling? 請問對方什么電話號碼。 57) Who would you like to talk to? 請問受話人姓名？ 58) Could you hold the line, please? 請（拿著話筒）稍等一會好嗎？ 59) Here are come letters for you. 這是您的信。 60) What a shame!多可惜！ 61) I’m sorry to hear that! 聽到這事我很難過。 62) We are all sorry to hear of your illness.聽說您病了都很擔心。 63) There ,there, Now try not to get too upset about it. 好啦，不要為這事太煩惱了。 64) I wish you good health.祝您健康。65) Let me wish you every success. 祝您一切順利！ 66) Happy New Year!新年快樂！ 67) Merry Christmas!圣誕節(jié)快樂！ 68) Happy birthday to you! 祝您生日快樂！ 69) Congratulations!祝賀您?。ü玻?70) My hearty congratulations! 衷心祝賀您！ 71) As you wish(or like) 隨您的便。 72) Certainly.當然可以。 73) Of course.當然可以。 74) Go ahead and do what you like. 干吧，你喜歡干什么就干什么。 75) I’m sorry, that’s not allowed. 對不起，這是不允許的。 76) No, I’m afraid not.不，恐怕不行。 77) Out of the question, I’m afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。79) Turn left(right).往左（右）轉。 80) Go upstairs(downstairs). 上（下）樓。 81) Take the lift to the third floor. 乘電梯到三樓。 82) The lifts are in the lobby near the main entrance. 電梯間在大廳靠大門外。 83) The bellman will show you the way to the banquet hall. 大堂服務員將領您去宴會廳。 84) There is a washroom at the end of the corridor.洗手間在走廊盡頭。 85) The post and cable service is opposite the bar. 郵電所在酒吧對面。 86) The bank is next to the shop. 銀行在小賣部隔壁。 87) You can get your money changed at the cashier’s desk.你可以收銀外兌換錢。 88) How much would you like to change?你要兌換多少呢？ 89) The rates of exchange are on the board there. 兌換率寫在那這的黑板上。 90) There are some local products on sale here.這里出售一些地方產(chǎn)品。 91) It’s sold by weight(yard, meter…) 這個按重量（碼，米……）計價出售。 92) Sorry, it’s sold out. 對不起，賣完了。 93) How do you like this? 您看這個怎么樣？ 94) What about that one? 你看那個好嗎？ 95) Here is your change. 這是找您的錢。 96) Here is your receipt. 這是你的收據(jù)。97) Air mail or ordinary mail? 是航空信還是平信？ 98) An air mail letter for abroad is $1.60.寄往國外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking. 飯店的旅行社代辦各種預訂票。 100) Please don’t smoke here. 請不要在這里抽煙。 Part two: reception &housekeeping service第二部分：總臺及客房服務。 101) What kind of room would you like (or prefer)?您希望要什么樣的房間？ 102) Do you want a single room or a double room? 你想要單人房還是雙人房？ 103) Would you like a room with bath or shower? 您想要浴缸的還是淋浴的房間？ 104) How long do you plan to stay here?你打算住多久？ 105) For how many nights 你要住幾個晚上？ 106) How many people are there in your party?你們一起有幾個人？ 107) I can book you a single room with shower for the 26th. 我可以為您在26日訂一個帶淋浴的單人間。 108) What time will you be arriving? 您將何時到達？ 109) Unfortunately, we are fully booked for the 21st 遺憾的是21日的客房全部訂滿。 110) We won’t be able to guarantee you a room for May 6th .我們不能保證5.6日給您一個房間。 111) For a single room the price would be 35 dollars 單人房的價格是35美元。 112) There is a small charge of 25 cents a day extra. 每天要收25美分附加費。 113) There’s a reduction for children. 兒童可以減價。 125) Here’s your key card. 這是您的匙牌。 126) Here’s your key to Room 246. 這是您246號房間的鑰匙。 127) I’ll get the porter to take your luggage up. 我會叫行李員把您的行李搬上去。 128) The porter here will take your luggage and show you the way. 這里的行李員會為您提行李，并為您領路。 129) We’ll extend the reservation for you.我們可以為您延長預訂。 130) We’ll make the change for you. 我們可以給您換個房間。 131) You may keep the room till 3 p.m,if you wish. 如果您愿意，可以將房間保留到下午三點。 132) How much longer would like to stay? 您想再住多久？ 133) If you want to keep your room this afternoon, we’ll have to charge you 50% of the price. 如果您需要再住一個下午，我們要向您收50%房費。 134) I’m afraid you’ll have to vacate your room by 11. 恐怕要請您在十一點以前搬出房間了。 135) Are you checking out today, Mr. Smith?史密斯先生，您今天可以結帳嗎？ 136) Would you like to vacate your room now? 您今天要退房嗎？ 137) Your bill totals $66. 您的帳單合計655美元。 138) That makes a total of $665. 總計是655美元。 139) That comes to $665 altogether. 共計655美元。 140) Here is your bill. Would you please check it? 這是您的帳單，請您過目。 141) That charge is for drinks taken from the mini-bar.那筆錢是您從房間冰箱里取用飲料的費用。 142) Your overseas telephone call is included in the bill. 您的國際長途電話費用包括在這個帳單里。 143) The service charge is included in this bill. 這個帳單包括報務費。 144) How would you like to settle your bill (or account)?您準備怎樣付帳？ 145) In what form will payment be made?您準備以何種方式付帳。 146) Are you going to pay in cash or by credit card? 您準備用現(xiàn)金還是信用卡付款？ 147) We accept the following credit cards,….我們接受下列信用卡…… 148) I’m sorry,we don’t accept personal cheques.對不起，我們不收個人支票。 149) All lf the rooms have phones. 所有房間都有電話。 150) If there’s anything you need, just ring reception. 如果您需要什么，就打電話給服務臺。 151) If there’s anything for the laundry, just leave it in the laundry bag in your room. 如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。 152) Washing handed in by 9:30 a.m.,will be returned to you before 5:30 p.m. on the same day 早上9：30以前送去洗的衣服，當天下午5：30以前能送回來。 153) If you wish to have breakfast in your room, ask for room service on the phone.如果您希望在房間里用早餐請通過電話要客房服務。 154) Room service is available from 6 a.m. .從早晨六點開始提供客房服務。 155) Here is a brochure explaining hotel services 這里有個小冊子介紹飯店各項服務。 156) If you need anything, just press the call button. 如果您要什么，就按這個喚人按鈕。 157) You can make a long distance call from your room. 您可以從您房間里打長途電話。 158) If you want a taxi,you can ask the reception to get one for you. 如果您要出租汽車，您可以請服務臺為您叫一輛。 159) The panel at the head of your bed has an automatic waking device. 您床頭的臺子裝有自動叫醒器。 160) We have a computer wake-up service. 我們有電腦叫醒服務。 161) If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door. 如果您希望您的房間早些整理好，請將這“請打掃”的牌子掛在門上， 162) There is a recreation center on the ground floor. 一樓有一個娛樂中心。 163) You can play billards,table tennis and bridge or go bowling. 您可以打臺球，乒乓球，橋牌和保齡球。 164) Apart from the recreation center, we also have a health club on the second floor. 除了娛樂中心外，二樓還有健身房。 165) We have a sauna bath with a massage service there, too. 在那里還有桑拿浴室并提供按摩服務。 166) We do not charge for the use of the health club. 進健身房不收費。 167) Sports facilities are available free of charge. 運動器械是免費提供的。 168) Our charge for sports facilities is four dollars per hour. 運動器械以每小時四元的標準收費。 169) Shall I turn the cooling up? 我是不是把冷氣開大些？ 170) Shall I turn the heating down? 我是不是把暖氣關小些。 171) Your bags will be kept at the Bell Captain’s Desk. 您的包將存放在行李部。 172) Could your come down to the Bell Captain’s Desk with your claim tag to pick up your bags? 請您拿著行李牌，來行李部取您的包。 173) We’ll try our best,but I can’t guarantee anything. 我們當盡力而為，但我不能保證什么。 174) There must be some misunderstanding. 這里面可能有誤會。 175) I’ll soon have something arranged for you. 我盡快為您作些安排。 176) Because of the bad weather,the evening garden won’t be open today. 因為天氣不好，今天夜花園不開放。 177) It’s necessary for him to pay for the damage. 他必須賠償損壞。 178) I promise to attend to the matter promptly. 我一定立即處理這件事。 179) I’ll send for an electrician(doctor,…)for you. 我給您請電工（大夫……） 180) Let me call a repairman to do it. 我去叫一個修理工來。 181) Any comments and suggestion are always welcome. 歡迎您提意見和建議。 182) According to the hotel regulations, the damage must be paid for. 按照酒店規(guī)定，損壞東西應該賠償。