| 移動設(shè)備專家職位描述： | ||||||
| 移動設(shè)備專家 職位簡介 想像一下你可以在這里有什么成就。在Apple, 偉大的想法可以很快轉(zhuǎn)變?yōu)閭ゴ蟮漠a(chǎn)品， 優(yōu)質(zhì)的服務(wù)和超凡的客戶體驗。帶著你對工作的激情和奉獻精神，你所能做到的絕對超乎 你想象。 工作描述 Apple在線商店客戶服務(wù)中心正在尋找積極上進、個性外向、精通技術(shù)的人才通過電話支 持為Apple客戶提供不同尋常客戶體驗。在Apple，我們推崇努力的工作，輕松的氛圍和 不斷的創(chuàng)新，而這些，只有通過不同背景的人才從不同的角度處理問題才能實現(xiàn)。我們相 信與客戶的每次互動都是一次使客戶愉悅、印象深刻，并參與其中和獲得啟發(fā)的機會。我 們專注于所有的小細節(jié)能夠帶來的巨大影響。 移動設(shè)備專家將幫助客戶了解iOS系列產(chǎn)品（iPhone，iPad，和iPod）的功能和特性，根 據(jù)客戶需求為客戶推薦最合適產(chǎn)品，最終在完成交易的同時為客戶提供世界一流的客戶體 驗。 每位移動設(shè)備專家將以出色決策力，判斷力和溝通技巧通過電話回答客戶關(guān)于產(chǎn)品 性能、購買選擇、生成訂單以及收到產(chǎn)品之后的所有問題。 理想的移動設(shè)備專家人選必須對Apple產(chǎn)品和技術(shù)有很大的熱情，并且了解移動終端市場 科技發(fā)展的方向、主要競爭品牌以及運營商套餐計劃，能夠快速有效的為客戶提供的 產(chǎn)品購買建議。 有在快節(jié)奏電子商務(wù)領(lǐng)域工作經(jīng)驗者優(yōu)先考慮。 工作范圍 . 熟悉Apple產(chǎn)品，成為移動設(shè)備平臺、產(chǎn)品特性和相關(guān)配件方面的專家 . 了解Apple的數(shù)字生活理念以及移動設(shè)備該如何融入 . 能熱情地展示Apple產(chǎn)品的創(chuàng)新性能和優(yōu)質(zhì)服務(wù) . 為客戶提供全面的咨詢、和個性化的解決方案和建議 . 獨立工作能力 . 能化繁為簡，并能根據(jù)客戶技術(shù)水平調(diào)整溝通方式，最終提供的解決方案和的客戶體驗 . 當管理多個系統(tǒng)和應(yīng)用程序時能同時執(zhí)行多項任務(wù) . 通過發(fā)揮積極有效的解決問題能力，提供提供以客戶為中心的解決方案 . 能接受7天輪班制的靈活工作時間 能力和經(jīng)驗： . 專注客戶，注重細節(jié) . 出色的溝通技巧 . 優(yōu)秀的口頭和書面溝通技巧 . 必須有較強的組織能力，能同時處理多項任務(wù) . 有呼叫中心和移動設(shè)備銷售服務(wù)經(jīng)驗者優(yōu)先。 . 有高科技產(chǎn)品銷售或客戶服務(wù)經(jīng)驗者優(yōu)先 . 注重銷售成績， 有很強的動力和決心 . 能適應(yīng)和靈活對待高速發(fā)展的科技，流程和環(huán)境 . 能適應(yīng)工作上的多變性 . 會同時使用Mac 和PC ==================== Mobile Agents 1 Job Number: 20421993Shanghai, Shanghai, ChinaPosted: Nov. 2, 2012Weekly Hours: 40Home Office: NoPreferred Candidate Identified: NoCompany: Apple Inc.GL Site/Dept Name: 0183/3906Hiring Manager: Pequignot, BillRecruiter: Liu, JoannaShift: FT Salaried WebTCEmployment Type: StandardHigh Job Title: Mobility Specialist Job Summary Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. Key Qualifications ■ See below Description At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and inspire. We focus on all the small details to have the biggest impact. The Mobility Specialist will educate customers on features and functionality of iOS driven products (iPhone, iPad, and iPod touch), translate use cases into customer recommendations, review carrier and data plan options and, ultimately, complete the transaction with the customer while providing a worldclass customer experience. Each Mobility Specialist will utilize excellent decision-making, judgment and communication skills to respond to calls from customers regarding products, carrier selection, data plans, placing the order to what to expect once the customers receives their Apple product. The ideal candidate must be passionate about Apple products, technology and understand the mobile market including a point of view on where technology is headed, who are the key players, data and rate plan use cases and how to effectively and efficiently provide our customers with an objective recommendation. Previous experience working in a fast-paced B2C/B2B ecommerce environment is a plus. Responsibilities: Learn about Apple products and become an expert on the Mobile platform, product features and related accessories; Understand Apple’s Digital Lifestyle strategy and how Mobile devices fit into this strategy; Ability to passionately present the feature rich capabilities of Apples innovative products and service offerings; Provide consultative, impartial solution recommendations to the customer Ability to work independently; Capacity to understand simple to complex issue, adapting to a variety of customer skill levels to ultimately provide a positive customer experience; Exercise multi-tasking skills when managing multiple systems and applications; Proactively utilize strong problem solving skills in order to deliver customer focused solutions; Flexibility to work varied shifts on a 7-day schedule. Education Skills and Experience: • Customer focused, detail-oriented individual; • Exceptional interpersonal skills required; • Demonstrates strong verbal and written communication skills; • Must have strong organizational skills and the ability to multi-task; • Contact center and mobile experience preferred, including plan expertise; • Experience in high tech sales or customer service a plus; • Driver for sales results, demonstrating a high degree of drive and determination; • Adaptive and flexible to changing technologies, process and environments; • Comfortable working with ambiguity; • Experience with both Mac & PC; | ||||||