An increase in bad manners means good business for the etiquette experts
Generational differences among workers also can create conflict. What may be acceptable to a younger employee， such as text messaging a friend while at work， may not be acceptable to a Baby Boomer， Olson-Buchanan said.
Tiffany Smith， [owner of an etiquette consulting business，] helps employers and their workers understand how to treat each other with respect.
"Etiquette is not just about manners， it's about principles to help people build stronger relationships，" said Smith who trained at the Emily Post Institute*. Her clients include schools， businesses and individuals. Simple issues such as wearing the appropriate clothing can dictate how a person is perceived by the public and coworkers， she said.
Well-intentioned efforts such as "casual Friday" have backfired* in some offices where employees push the limits of good taste.
"It is time for some employers to reinforce the dress code，" Smith said.
Proper etiquette equals confidence
Cynthia Merrill said that in her 20 years in the business she has seen demand for etiquette training increase.
"This industry just continues to grow and for good reason，" Merrill said. "There are lots of parents who are now realizing they didn't have anyone teach them proper etiquette， and they are now wishing it for their children."
Merrill said that without parents and teachers providing etiquette instruction， employees aren't likely to absorb the necessary skills at work unless they have a good role model.
Donna Shroyer， director of accounts for a medical billing company， hired Merrill to help her polish her professional skills. She said she learned many things including： thank-you notes are important， and sandals are not proper work attire. She also learned how to handle introductions and was given pointers on dining etiquette.
----------------------
Vocabulary Focus
perceive （v）—— to come to an opinion about something
backfire （v）—— for a plan to have the opposite result from the one you intended
role model（n phr）—— a person whom someone admires and whose behavior they try to copy
pointer（n）—— a helpful piece of advice or information
Specialized Terms
Emily Post Institute （n phr）—— 艾蜜莉﹒波斯特研究院 an organization created in 1946 by Emily Post， writer of a popular newspaper column on etiquette； the institute provides information on proper manners， business etiquette， etc.
Casual Friday （n phr）—— 周五便服日 the business practice of allowing office workers to dress more casually than usual on Fridays
dress code （n phr）—— 衣著規(guī)定 a particular way that people must dress in particular places or for particular events
Generational differences among workers also can create conflict. What may be acceptable to a younger employee， such as text messaging a friend while at work， may not be acceptable to a Baby Boomer， Olson-Buchanan said.
Tiffany Smith， [owner of an etiquette consulting business，] helps employers and their workers understand how to treat each other with respect.
"Etiquette is not just about manners， it's about principles to help people build stronger relationships，" said Smith who trained at the Emily Post Institute*. Her clients include schools， businesses and individuals. Simple issues such as wearing the appropriate clothing can dictate how a person is perceived by the public and coworkers， she said.
Well-intentioned efforts such as "casual Friday" have backfired* in some offices where employees push the limits of good taste.
"It is time for some employers to reinforce the dress code，" Smith said.
Proper etiquette equals confidence
Cynthia Merrill said that in her 20 years in the business she has seen demand for etiquette training increase.
"This industry just continues to grow and for good reason，" Merrill said. "There are lots of parents who are now realizing they didn't have anyone teach them proper etiquette， and they are now wishing it for their children."
Merrill said that without parents and teachers providing etiquette instruction， employees aren't likely to absorb the necessary skills at work unless they have a good role model.
Donna Shroyer， director of accounts for a medical billing company， hired Merrill to help her polish her professional skills. She said she learned many things including： thank-you notes are important， and sandals are not proper work attire. She also learned how to handle introductions and was given pointers on dining etiquette.
----------------------
Vocabulary Focus
perceive （v）—— to come to an opinion about something
backfire （v）—— for a plan to have the opposite result from the one you intended
role model（n phr）—— a person whom someone admires and whose behavior they try to copy
pointer（n）—— a helpful piece of advice or information
Specialized Terms
Emily Post Institute （n phr）—— 艾蜜莉﹒波斯特研究院 an organization created in 1946 by Emily Post， writer of a popular newspaper column on etiquette； the institute provides information on proper manners， business etiquette， etc.
Casual Friday （n phr）—— 周五便服日 the business practice of allowing office workers to dress more casually than usual on Fridays
dress code （n phr）—— 衣著規(guī)定 a particular way that people must dress in particular places or for particular events