20 May 2000
    Kee & Co., Ltd
    34 Regent Street
    London, UK
    Dear Sirs:
    On May 20, we received your consignment of 40 cardboard cartons of steel screws.
    We regret to inform you that 10 cartons were delivered damaged and the contents had spilled, leading to some losses.
    We accept that the damage was not your fault but feel that we must modify our packing requirements to avoid future losses.
    We require that future packing be in wooden boxes of 20 kilos net, each wooden box containing 40 cardboard packs of 500 grams net.
    Please let us know whether these specifications can be met by you and whether they will lead to an increase in your prices.
    We look for forward to your early confirmation.
    Yours faithfully,
    Tony Smith
    Chief Buyer
    --------------------------------------------------------------------------------
    ——先生:
    五月二十日收到貴公司40個(gè)紙板箱鋼鏍釘。
    然而，當(dāng)中10個(gè)紙箱于運(yùn)送途中破爛，令貨物散落，造成損失。
    本公司諒解到此非貴公司之過失，但希望能修改包裝的方法，以避免同類事件發(fā)生。
    日后的包裝木箱凈重20公斤，可裝每個(gè)凈重500克的紙板箱40個(gè)。
    煩請(qǐng)確認(rèn)上述方法，并賜知新方法會(huì)否引致價(jià)格上漲。
    盼望早日賜復(fù)。
    采購(gòu)部主任
    托尼.斯密思謹(jǐn)上