GCT英語(yǔ)完成會(huì)話專項(xiàng)訓(xùn)練
     8．提出抱怨
     遇到不滿意的事情和對(duì)待需要投訴時(shí)，禮貌地說(shuō)比較奏效。一般先要說(shuō)Excuse me ，sorry，再提出你的投訴，這樣顯得很有教養(yǎng)和禮貌，你的問(wèn)題才會(huì)得到更圓滿的解決。
     比如，在商店里，收款員找錯(cuò)了錢(qián)，你可以說(shuō)：
     Excuse me, I think you?ve given me the wrong change
     或者 Sorry, I think this change is wrong. I gave you $20, not $10.
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     在酒店里
     房間的調(diào)溫器壞了：
     Excuse me, but there?s a problem with the heating in my room.
     Sorry to bother you, but I think there?s something wrong with the air-conditioning.
     失竊了：
     I?m afraid I have to make a complaint. Some money has gone missing from my hotel room.
     房間沒(méi)有整理：
     I?m afraid there?s a slight problem with my room - the bed hasn?t been made.
     當(dāng)人們發(fā)現(xiàn)自己錯(cuò)了而道歉，一般都會(huì)說(shuō)sorry，然后再提出把事情做好的解決辦法。
     比如對(duì)應(yīng)上面對(duì)調(diào)溫器的投訴：Excuse me, but there?s a problem with the heating. 或者
     I?m sorry – I?ll get someone to check it for you. 或者 Sorry to hear that – I?ll send someone up.
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     Excuse me, I?m afraid ...
     Excuse me, there seems to be something wrong with ...
     There appears to be something wrong with ...
     Oh, I am sorry about that, I?ll...
     Well, I?m afraid there is nothing we can do about it, actually.
     I?m afraid there isn?t much that we can do about it.
     I suggest you leave it with us, and we?ll see what can be done/we can do.
     I?m afraid the manager isn?t in at the moment. Could you call back later?
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     Excuse me, I?m afraid...
     Excuse me, there seems to be something wrong with...
     There appears to be something wrong with ...
     Oh, I am sorry about that, I?ll...
     Well, I?m afraid there is nothing we can do about it, actually.
     I?m afraid there isn?t much that we can do about it
     I suggest you leave it with us, and we?ll see what can be done/we can do.
     I?m afraid the manager isn?t in at the moment. Could you call back later?
     A: Do you think you could keep the noise down a bit?
     B: Sorry! Have I been keeping you awake?
     A: Yes, and another thing—would you mind not using my toothpaste?
     B: I?m sorry. I thought you didn?t mind.
     A: That radio?s terribly loud. Could you turn it down a fraction?
     B: Sorry! Is it disturbing you?
     A: Yes, and something else—wouldn?t it be an idea to buy your own soap?
     B: Sorry! I didn?t realize you felt so strongly about it.