在商業(yè)領(lǐng)域，通過(guò)電話行銷，能夠使公司的整體工作效率大幅提高。接聽(tīng)電話中需要掌握一些技巧，如注意在接聽(tīng)過(guò)程中保持親切和氣的態(tài)度、確定來(lái)電目的、確定來(lái)電者的身份等。
    Dialogue
    A: Hello! Is this Commercial Information Consultance Company?/喂，請(qǐng)問(wèn)是“商業(yè)信息咨詢公司”嗎？
    B: Yes, CIC. May I ask who is calling?/是的，CIC公司。請(qǐng)問(wèn)您是哪位？
    A: This is Lisa Wang, International Trade Group./我是王莉莎，是“國(guó)際貿(mào)易集團(tuán)公司”的。
    B: What can I do for you, Miss Wang?/有什么事嗎，王小姐？
    A: I'd like you to give me some information about an American company. Its name is Johnson International Fastfood Co.Limited./我希望你們提供一些一家美國(guó)公司的消息。公司名稱是“約翰遜國(guó)際快餐有限公司”。
    B: Could you repeat the name of the company, please?/可以再說(shuō)一遍該公司的名稱嗎？
    A: Johnson International Fastfod Co.Limited./“約翰遜國(guó)際快餐有限公司”。
    B: Just a moment, please. Let me check about it on our computer./請(qǐng)稍等。讓我在電腦里查一下。
    A: Thank you./謝謝。
    B: We do have the company listed in our information system, Miss Wang. What information are you interested in?/我們的信息系統(tǒng)中有該公司的情況，王小姐。你想知道些什么？
    A: The more detailed, the better./越詳細(xì)越好。
    B: When do you need it, Miss Wang./什么時(shí)候要用？
    A: As soon as possible./越快越好。
    B: Can you tell me your fax number? I'll fax you the information as it's printed out./你能告訴我你的傳真號(hào)碼嗎？當(dāng)把信息打印出來(lái)后，我會(huì)傳真給你的。
    A: That's a good idea. Our fax number is 63590158./好主意。我們的傳真號(hào)碼為63590158.
    B: All right. You'll have it soon./好的。你要的信息不久就會(huì)收到。
    A: Thank you very much./真是太感謝你了。
    B: My pleasure./不用客氣。