口語實戰(zhàn)演練：如何轉(zhuǎn)接客戶來電[3]
    A: Madison Industries. This is Cathy Winer speaking. Can I help you?
    Madison工業(yè)，我是Cathy Winer, 我能幫您嗎？
    B: Good afternoon. Could you connect this call with Mr. Black, please?
    下午好，麻煩你接到Black先生，好嗎？
    A: May I know who’s calling?
    請問您是哪位？
    B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company.
    這里是A.B.C電腦公司的Mary Fox. 我是替我們公司總經(jīng)理Tom Backer先生打電話。
    A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
    對不起，F(xiàn)ox小姐。Black先生正在開會，請告訴我你的電話號碼，我會讓他給你打電話的，好嗎？
    B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.
    我想Baker先生想現(xiàn)在和Black先生說話，他有緊急事情與Black先生商量，不能拖延。
    A: OK. Then, would you please hold the line? (one minute later)
    好的，請你別掛機(jī)。（一分鐘后）
    Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead.
    Fox小姐，電話接通了，Black先生可以和你通話了，請吧。
    B: Thank you for your kind assistance, Ms. Winer
    非常感謝你的善意幫助，Winer小姐。
    A: You are welcome.
    別客氣。